Let’s Talk About Case Management

Mar 5, 2021

We often get asked what Case Management actually is, and what our Case Managers do here at LIV.

Let’s start off with what case management is…

Case Management is defined as a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet our client’s health and human service needs. It is characterized by advocacy, communication, and resource management and promotes quality and cost-effective interventions and outcomes. I often refer to them as a walking resource guide!

Who benefits from case management?

When clients reach their optimum level of wellness, self-management, and functional capability, everyone can benefit from Case Management. Case Managers can help clients collaborate with all of their service needs, linking clients with appropriate providers and resources throughout the healthcare system. All while maintaining the client’s privacy, confidentiality, health, and safety.

Our Case Managers can help with a multitude of things including, but not limited to:

  • Assessment of client’s needs
  • Creating a support system
  • Making a care plan
  • Access to healthcare
  • Housing assistance
  • Food assistance
  • Medicaid
  • Medicare
  • Waiver programs
  • VA benefits
  • Veterans Directed Care (learn more here)
  • Disability benefits
  • Access to Social Security
  • Connecting with home care services
  • Medical services
  • Coordinating and monitoring client’s services and use of those services
  • Coordination of In-home care, errand, and respite services (learn more about LIV More here)
  • Transportation
  • Finding supports so clients can stay in their homes if they so choose

LIV’s Case Managers are in constant contact with our mental health professionals, and our medical team, to ensure our clients have the best, wrap-around support system they need to thrive. Our Case Managers are knowledgeable about services in our communities and are there to help support you or your loved ones.

Where do you provide case management services?

At LIV, we provide services in southeastern Wyoming including, Albany, Goshen, Laramie, and Platte counties. Your first appointment is free of charge, and we do take all types of insurances, offer a sliding fee scale, and take payment plans. We want to make this service available to as many people as possible.

How to get started?

Our process is pretty simple. 

  1. Referral to LIV Health is initiated, either directly from the patient or on behalf of the patient.
  2. We set up a meeting at either the patient’s home, in-office, or through telehealth with one of our skilled team members. Right now, we are primarily servicing all of our clients through telehealth, but are easing back into providing home visits.

What comes next?

  • We evaluate the patient, assess their needs, and gather relevant medical information/history. During this process, we find out:
    • What specific needs should be addressed within our care plan(medications, illnesses, disabilities, etc.)
    • What help we can provide the patient to meet their needs(filling out applications for VA/Social Security/Medicaid benefits, assistance with applying for food/housing waivers, help and education for finding insurance)
    • With which resources (housing, transportation, respite care, clinical evaluations) we can connect the patient to meet their needs
  • Then using the information collected from the patient, we create a customized care plan. With the care plan in place, we reach out to our vast network of resources to bring all elements required to enact the care plan directly to the patient.

Who to contact with questions?

Our services are by no means limited to what is listed above, if you have a question about a specific service reach out to us! We are happy to answer any questions you may have. Give us a call at 307.630.4729, or email us at info@livhealth.org.

Source: https://ccmcertification.org/about-ccmc/about-case-management/definition-and-philosophy-case-management

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