FAQ

Yes, absolutely! We are happy to travel to your home, or to an assisted living facility or nursing home, for your treatment/counseling appointments.

Yes. Our staff has a wide range of specialties, and we’ll work with you one-on-one to find the right fit and style for your specific needs.

Yes, you can meet with one of our providers to see if medication is the right choice for you.

Yes. None of your information will be released without your written consent.

Our referral process is easy. All we need is our simple, 1 page referral form filled out. You can find it on our website at livhealth.org/patient-portal/forms, or email us at info@livhealth.org and we would be happy to get you a copy. Referral forms can be filled out by you, the provider, or by the patient. Then fax it to 307.632.3298, or email to info@livhealth.org.

We see patients in their homes or virtually throughout Wyoming and Colorado. Our in-person service areas in Wyoming include Cheyenne, Laramie, Pine Bluffs, Wheatland, and Torrington. Our in-person service areas in Colorado include Fort Collins, Wellington, Loveland, and Windsor.

We accept Medicare, Medicaid, all commercial insurances, workers compensation, and we offer a sliding fee scale for individuals without insurance.

A mental health crisis is when someone has immediate or exacerbated symptoms and critically needs mental health care, but the symptoms are not life-threatening. A mental health emergency is a life-threatening situation in which an individual is threatening immediate harm to self or others, has overdosed, harmed, is severely disoriented or out of touch with reality, or is otherwise out of control.

Please dial 911 or get to the nearest emergency room.

Yes, anyone under the age of 18 must have a parent or guardian with them.

Yes, we take all insurances.

Yes, we will accept patients without insurance on a sliding scale, but we do require a down payment at check-in.

No, if you are experiencing symptoms of withdrawal please call 911 or get to the nearest emergency room.

Yes, we offer treatment for addiction.

No, our goal is to collaborate with your primary care team to provide additional support.

LIV Health is now offering symptom management, care coordination, advanced care planning, and dementia screening and support. We also offer medication management support including psychiatric medication evaluations.

Our referral process is easy. All we need is our simple, 1 page referral form filled out. You can find it on our website at livhealth.org/patient-portal/forms, or email us at info@livhealth.org and we would be happy to get you a copy. Referral forms can be filled out by you, the provider, or by the patient. Then fax it to 307.632.3298, or email to info@livhealth.org.

We offer the same great case management, mental health and non skilled home care services in addition to the medical services.

Yes, we bill all insurances, including Medicare, Medicaid and commercial insurances.

We accept Medicare, Medicaid, all commercial insurances, workers compensation, and we offer a sliding fee scale for individuals without insurance.

Our main phone number in Wyoming is 307.630.4729, and in Colorado is 970.888.4070. We are also available by email, info@livhealth.org, or you can contact us through our website, livhealth.org/contact.

We see patients in their homes or virtually throughout Wyoming and Colorado. Our in-person service areas in Wyoming include Cheyenne, Laramie, Pine Bluffs, Wheatland, and Torrington. Our in-person service areas in Colorado include Fort Collins, Wellington, Loveland, and Windsor.

Our referral process is easy. All we need is our simple, 1 page referral form filled out. You can find it on our website at livhealth.org/patient-portal/forms, or email us at info@livhealth.org and we would be happy to get you a copy. Referral forms can be filled out by you, the provider, or by the patient. Then fax it to 307.632.3298, or email to info@livhealth.org.

Don’t worry; we do! We have over a decade of experience navigating the healthcare and community system, and we’ll be there for you every step of the way. Not only will we help you fill out all your paperwork, we’ll also make sure you understand the process, what you are signing, and what to expect after turning it in.

We can be your advocate and help you access care! We have years of experience and knowledge working with complex medical systems, and we understand the requirements and resources needed for home health.

We accept Medicare, Medicaid, all commercial insurances, workers compensation, and we offer a sliding fee scale for individuals without insurance.

Yes! As a community resource, we do our best not to turn any patient away. We can even provide you with education and assistance on health care/insurance options. LIV HEALTH will offer a Sliding Fee Discount Program to all who are unable to pay. LIV HEALTH will base the program eligibility on a person’s ability to pay and will not discriminate on the basis of age, gender, race, sexual orientation, creed, religion, disability, or national origin. The Federal Poverty Guidelines will be used in determining eligibility. This policy will be reviewed on an annual basis and updated accordingly with the Federal Poverty Guidelines.

No! We will not force anyone to do anything. Our first step is always to evaluate your needs and determine if services can be put into place to help you stay in your home. We may recommend a higher level of care if you are struggling at home, and if that’s the case, we can find the resources needed to begin a care plan for you.

Unfortunately, no, not at this time. However, we will explore all options in cases where transportation is needed, including accessing community resources.

We see patients in their homes or virtually throughout Wyoming and Colorado. Our in-person service areas in Wyoming include Cheyenne, Laramie, Pine Bluffs, Wheatland, and Torrington. Our in-person service areas in Colorado include Fort Collins, Wellington, Loveland, and Windsor.