FAQ

Do you have questions (FAQ) about our services?

Please read through our frequently asked questions (FAQ) to see if a question you have is a common one among our patients. If you don’t find what you’re looking for, please reach out to us on our contact page or give us a call in Wyoming at 307-630-4729 or in Colorado at 970-888-4070.

Mental Health FAQ

What if I'm not home bound? Will you still come to my home?
Yes, absolutely! We are happy to travel to your home, or to an assisted living facility or nursing home, for your treatment/counseling appointments.
Are there different types of mental health providers?
Yes. Our staff has a wide range of specialties, and we’ll work with you one-on-one to find the right fit and style for your specific needs.
Do you prescribe medications?
Yes, you can meet with one of our providers to see if medication is the right choice for you.
Will you keep the information I provide private?
Yes. None of your information will be released without your written consent.
How do I start the referral process?
Our referral process is easy. All we need is our simple, 1 page referral form filled out. You can find it on our website at livhealth.org/referrals, or email us at info@livhealth.org and we would be happy to get you a copy. Referral forms can be filled out by you, the provider, or by the patient. Then fax it to 307.632.3298, or email to info@livhealth.org.
Where are you located and what are your services areas?
We see patients in their homes or virtually throughout Wyoming and Colorado. Our in-person service areas in Wyoming include Cheyenne, Laramie, Pine Bluffs, Wheatland, and Torrington. Our in-person service areas in Colorado include Fort Collins, Wellington, Loveland, and Windsor.
What insurances do you accept?
We accept Medicare, Medicaid, all commercial insurances, workers compensation, and we offer a sliding fee scale for individuals without insurance.

Mental Health Urgent Care FAQ

What is the difference between a mental health crisis and a mental health emergency?
A mental health crisis is when someone has immediate or exacerbated symptoms and critically needs mental health care, but the symptoms are not life-threatening. A mental health emergency is a life-threatening situation in which an individual is threatening immediate harm to self or others, has overdosed, harmed, is severely disoriented or out of touch with reality, or is otherwise out of control.
What if my crisis becomes life-threatening?
Please dial 911 or get to the nearest emergency room.
Do minors need to be accompanied by an adult?
Yes, anyone under the age of 18 must have a parent or guardian with them.
Do you take insurance?
Yes, we take all insurances.
Do you accept uninsured?
Yes, we will accept patients without insurance on a sliding scale, but we do require a down payment at check-in.
Can you help me detox?
No, if you are experiencing symptoms of withdrawal please call 911 or get to the nearest emergency room.
Can you treat addiction in your mental health urgent care?
Yes, we offer treatment for addiction.

Medical FAQ

Will LIV Health replace my primary care team?
No, our goal is to collaborate with your primary care team to provide additional support.
What type of medical services will you offer?
LIV Health is now offering symptom management, care coordination, advanced care planning, and dementia screening and support. We also offer medication management support including psychiatric medication evaluations.
How do I start the referral process?
Our referral process is easy. All we need is our simple, 1 page referral form filled out. You can find it on our website at livhealth.org/referrals, or email us at info@livhealth.org and we would be happy to get you a copy. Referral forms can be filled out by you, the provider, or by the patient. Then fax it to 307.632.3298, or email to info@livhealth.org.
What other services can I receive from LIV Health?
We offer the same great case management, mental health and non skilled home care services in addition to the medical services.
Will my insurance cover the medical services?
Yes, we bill all insurances, including Medicare, Medicaid and commercial insurances.
What insurances do you accept?
We accept Medicare, Medicaid, all commercial insurances, workers compensation, and we offer a sliding fee scale for individuals without insurance.
Who do I contact with questions?
Our main phone number in Wyoming is 307.630.4729, and in Colorado is 970.888.4070. We are also available by email, info@livhealth.org, or you can contact us through our website, livhealth.org/contact.
Where are you located and what are your services areas?
We see patients in their homes or virtually throughout Wyoming and Colorado. Our in-person service areas in Wyoming include Cheyenne, Laramie, Pine Bluffs, Wheatland, and Torrington. Our in-person service areas in Colorado include Fort Collins, Wellington, Loveland, and Windsor.

Case Management FAQ

How do I start the referral process?
Our referral process is easy. All we need is our simple, 1 page referral form filled out. You can find it on our website at livhealth.org/referrals, or email us at info@livhealth.org and we would be happy to get you a copy. Referral forms can be filled out by you, the provider, or by the patient. Then fax it to 307.632.3298, or email to info@livhealth.org.
What if I don't understand the paperwork?
Don’t worry; we do! We have over a decade of experience navigating the healthcare and community system, and we’ll be there for you every step of the way. Not only will we help you fill out all your paperwork, we’ll also make sure you understand the process, what you are signing, and what to expect after turning it in.
What if I can't get a home health agency to work with me?
We can be your advocate and help you access care! We have years of experience and knowledge working with complex medical systems, and we understand the requirements and resources needed for home health.
What insurances do you accept?
We accept Medicare, Medicaid, all commercial insurances, workers compensation, and we offer a sliding fee scale for individuals without insurance.
What if I'm not insured? Will you still work with me?
Yes! As a community resource, we do our best not to turn any patient away. We can even provide you with education and assistance on health care/insurance options. LIV HEALTH will offer a Sliding Fee Discount Program to all who are unable to pay. LIV HEALTH will base the program eligibility on a person’s ability to pay and will not discriminate on the basis of age, gender, race, sexual orientation, creed, religion, disability, or national origin. The Federal Poverty Guidelines will be used in determining eligibility. This policy will be reviewed on an annual basis and updated accordingly with the Federal Poverty Guidelines.
Will you force me or my loved one to go to a nursing home?
No! We will not force anyone to do anything. Our first step is always to evaluate your needs and determine if services can be put into place to help you stay in your home. We may recommend a higher level of care if you are struggling at home, and if that’s the case, we can find the resources needed to begin a care plan for you.
Will you provide me or my loved one with transportation?
Unfortunately, no, not at this time. However, we will explore all options in cases where transportation is needed, including accessing community resources.
Where are you located and what are your services areas?
We see patients in their homes or virtually throughout Wyoming and Colorado. Our in-person service areas in Wyoming include Cheyenne, Laramie, Pine Bluffs, Wheatland, and Torrington. Our in-person service areas in Colorado include Fort Collins, Wellington, Loveland, and Windsor.

Community Caregiving FAQ

Does insurance cover your Community Caregiving Services?
No, this is a private pay service only.
Is there a minimum hourly requirement?
Our minimum is only one hour.
Do you provide care on weekends?
Yes, we provide care 7 days a week, but we don’t provide overnight support.
Can you drive me to my medical appointment out of town?
Yes! We will gladly drive you for in-town or out-of-town appointments.
Is there an age requirement for services?
No, anyone with a disability or chronic illness can receive our caregiving services.

IT DOESN’T TAKE LONG TO GET STARTED

Give us a call at 307-630-4729 in Wyoming or 970-888-4070 in Colorado, fill out our referral form or email us at referrals@livhealth.org